Store Policies

Order Details

For order details, visit the order detail page.


All orders are subject to applicable shipping, freight, taxes and processing charges. Shipping charges for ground service on all stocking orders are determined by using the UPS shipping rate table.

Orders over 150lbs and/or more than 300inch in circumference require to be shipped with a freight forwarder. These orders need to be placed by either sending an email to or by calling our customer service at 503.468.6560. Our service representative will inform you about the freight charges before placing your order.  


All shortages and damage must be reported to us within 3 business days of delivery. Call (503) 468.6560 or email

  • Any discrepancy or damages must be noted on freight bill or with UPS signed by driver at the time of delivery.
  • Please retain merchandise and signed documents. Carrier has right to inspect so claim can be filed for reimbursement.
  • Without signing damages or shortage, claim will be rejected by carrier.
  • Carriers may impose surcharge for lift gate, delivery appointment and special services at carrier's discretion. ICC NW will pass on the surcharge
  • Most orders are shipped with UPS and deliveries are made Monday through Friday.
  • ICC NW also uses various carriers for different regions. Hazardous materials will not be shipped to Alaska or Hawaii or exported outside of the contiguous United States. All orders are shipped F.O.B. from ICC NW’s distribution facility. Title and risk of loss pass to customer on delivery to the common carrier or upon customer pickup.

Damaged or Lost Shipments

  • UPS, other package carriers & Prepaid Truck Shipments (when ICC NW selects the carrier): Check your order immediately upon arrival. All damages must be noted on delivery receipt. All shortages and damages must be called into ICC NW Parts at (503) 468.6560 or e-mailed to within 7 calendar days.
  • Machinery Shipments: Call (503) 468.6560 or email All damaged containers and merchandise must be kept for inspection. If the product was damaged in transit, you must file a claim with the carrier.
  • Truck Shipment (when you select the carrier): Check your order immediately upon arrival. All damages must be noted on delivery receipt. All damages and shortages must be called into the trucker you chose within 7 days. All damaged containers and merchandise must be kept for your trucker to inspect. At that time, you will file a claim with your trucker. Damaged Hazardous Materials must be returned through the freight company prior to acceptance of delivery (See Returns and Repairs Section).


For order details, visit the order detail page.

Except as otherwise provided, no material will be accepted for return after 30 days from date of shipment. To return merchandise, you must:

  • Call ICC NW at (503) 468.6560 or email for a Return Authorization Number and RMA form. No returns will be accepted without a Return Authorization number.
  • Include with your return a copy of your invoice or packing slip and the RMA form.
  • All merchandise must be returned in its original packaging and condition.
  • Any claims for discrepancies in shipment must be made within 7 days of receipt of merchandise.
  • C.O.D. returns will not be accepted.
  • Shipping charges for returned items must be prepaid.
  • No return of altered, custom-made or etched items.
  • A re-stocking charge of 15% of the purchase price will be applied.
  • Regulated Lithium batteries or cells, or products packed with Lithium batteries and cells, can be returned but it is the customer’s responsibility to comply with all applicable DOT ground shipping regulations. ICC NW does not take title to returned products until the item is received at the ICC NW’s facility.